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Privacy Policy

Your privacy and data security are our top priorities

Last updated: December 2023

1. Introduction

At Mcare Centre, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By accessing or using Mcare Centre's services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

Personal Information

  • Full name, date of birth, gender, and contact details
  • Government identification numbers
  • Phone numbers and email addresses
  • Residential address and emergency contact information

Medical Information

  • Medical history and current health conditions
  • Medication records and treatment plans
  • Laboratory test results and diagnostic reports
  • Consultation notes and physician observations

3. How We Use Your Information

Medical Purposes

  • • Providing medical treatment and care
  • • Managing your health records
  • • Coordinating with healthcare providers
  • • Processing insurance claims

Administrative Purposes

  • • Appointment scheduling
  • • Billing and payment processing
  • • Service improvement
  • • Legal compliance

4. Data Sharing and Disclosure

We DO NOT sell your data

Your personal and medical information is never sold to third parties for marketing purposes.

Healthcare Providers

Information may be shared with other healthcare professionals involved in your treatment, with your consent.

Legal Requirements

We may disclose information when required by law, court order, or government regulations.

Emergency Situations

In life-threatening emergencies, information may be shared without explicit consent to ensure proper care.

5. Data Security

Security Measures

  • • Encrypted electronic medical records
  • • Secure access controls
  • • Regular security audits
  • • Staff confidentiality agreements
  • • Physical security for paper records

Data Retention

  • • Medical records: 10+ years as per regulations
  • • Billing information: 7 years
  • • Contact information: Until deletion request
  • • Anonymized data: For research purposes

6. Your Rights

Right to Access

You can request copies of your medical records and personal information we hold.

Right to Correction

You can request corrections to inaccurate or incomplete information.

Right to Deletion

You can request deletion of your data, subject to legal retention requirements.

Right to Object

You can object to certain processing of your personal data.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Data Protection Officer

Email: dpo@mcarecentre.com

Phone: +1 (555) 123-4567

Hours: Mon-Fri, 9:00 AM - 5:00 PM

Mailing Address

Mcare Centre

123 Healthcare Ave

Medical District, City 10001

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.